Shipping Policy
At SPIRAVE, we aim to make the journey from your order to your home clear and reliable.
Our collection brings together rattan vases, glass vases, and metal vases, each with distinct shapes, surfaces, and packaging needs. Where appropriate, protective materials are used to help reduce movement and the risk of damage during transportation.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory checks, or other exceptional circumstances, processing may take slightly longer.
Glass vases, intricate woven designs, delicate finishes, and products requiring special packaging may need additional preparation before dispatch.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Estimated delivery is generally 7–20 business days after shipment.
This period does not include the 1–3 business days required for order processing.
Delivery times may vary depending on the destination, carrier availability, customs clearance, public holidays, weather, peak shipping periods, remote locations, local delivery restrictions, and other circumstances outside our reasonable control.
These timeframes are estimates and do not constitute guaranteed delivery dates.
Shipping Methods and Costs
Available shipping methods and applicable charges are displayed at checkout based on your destination, product type, package size, and the items in your order.
Where promotional or free shipping options are available, eligibility will be displayed before payment is completed.
Larger vases, fragile glass pieces, and products requiring special protective packaging may need different shipping arrangements depending on the destination and transportation requirements.
Protective Packaging
Packaging requirements vary across our rattan, glass, and metal collections.
Glass bodies, narrow necks, woven structures, decorative details, surface finishes, and separate inner containers may require additional protection. Where appropriate, protective materials are used to help cushion the product and limit movement in transit.
Please handle your package carefully and inspect its contents as soon as reasonably possible after opening.
We recommend retaining the original packaging until you have confirmed that your order has arrived in satisfactory condition.
Tracking Your Order
When tracking becomes available, we will send your tracking number or tracking link to the email address provided at checkout.
Please allow some time for tracking to become active after a shipping label is created.
Depending on the carrier and destination, updates may appear only when the package reaches specific transit or delivery checkpoints.
Delivery Delays
We work with logistics providers to deliver orders as efficiently as possible. However, delays may occur because of carrier disruptions, customs procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote destinations, or local delivery restrictions.
If your order has not arrived within the estimated delivery period, please contact service@spirave.com. We will review the available tracking and shipping information and advise you on the next steps.
Shipping Address Accuracy
Please provide a complete, accurate, and deliverable shipping address at checkout.
Before completing your purchase, check the recipient’s name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and contact information.
If you notice an error after placing your order, contact service@spirave.com as soon as possible.
We will make reasonable efforts to update your details before fulfillment begins. Changes cannot be guaranteed once an order has entered processing or has shipped.
If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information supplied by the customer, additional shipping charges may apply where permitted by applicable law.
International Orders
SPIRAVE ships to selected international destinations where delivery service is available.
International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other charges imposed by local authorities or carriers.
Unless otherwise stated at checkout, these charges are generally the recipient’s responsibility.
SPIRAVE does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.
Products Damaged During Shipping
We recommend inspecting your order promptly after delivery, paying particular attention to glass surfaces, rims, bases, woven structures, metal finishes, and any included inner containers.
If your vase arrives broken, cracked, scratched, dented, defective, or otherwise damaged, please contact service@spirave.com as soon as reasonably possible.
Include your order number, clear photographs of the affected product, inner packaging, outer shipping box, and shipping label. A short video may also help demonstrate the issue.
Please retain the product and packaging while our team reviews your request, where safe to do so. Avoid handling broken glass or sharp edges; if retaining an item would be unsafe, photograph it only where safe and let us know.
Depending on the circumstances and applicable policies, we may arrange a replacement, refund, or another appropriate remedy.
Lost or Delayed Packages
If tracking shows an unusual delay or your package cannot be located, please contact us so we can review the available carrier information.
Where appropriate, we will assist with carrier inquiries or available resolution procedures.
The investigation process and timing may depend on the carrier and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please check your mailbox, usual delivery area, entrances, building reception, or mailroom.
You may also wish to check with household members, neighbors, and the local delivery carrier.
If the package remains missing, contact service@spirave.com. We will review the available delivery information with you and advise on the next steps.
Split Shipments
Items from the same order may occasionally ship separately because of inventory locations, product dimensions, protective packaging needs, warehouse availability, or other fulfillment requirements.
For example, a glass vase and a rattan vase may be packed and shipped separately to accommodate their different protection requirements.
Each shipment may have its own tracking number and may arrive at a different time.
You will not be charged additional shipping fees solely because SPIRAVE chooses to divide your order into multiple shipments.
Receiving Your Order
Open your package carefully, keeping sharp tools away from the product. Remove protective materials slowly and lift each vase with support beneath its base or main body.
Avoid lifting items by their rims, woven details, or decorative attachments unless these are specifically designed for carrying.
Place your vase on a clean, stable surface and inspect it before disposing of the packaging.
Before adding water or arranging flowers, review the product’s intended use and care instructions. Water suitability varies by design, and some vases require a separate inner container or are intended for decorative use only.
Contact Us
For questions about shipping, tracking, delivery, or damaged shipments, please contact our customer care team.
Brand: SPIRAVE
Official Website: spirave.com
Legal Entity: Hainan Xuchaye Trading Co., Ltd.
Registered Address: Room 34, 1908-A, 19th Floor, Ruite Plaza, No. 6 Guomao Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Unified Social Credit Code: 91460000MAEA65MWXB
Customer Support Email: service@spirave.com
spirave.com is owned and operated by Hainan Xuchaye Trading Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.
For inquiries about an existing order, include your order number and the email address used at checkout.
For damaged shipments or product concerns, photographs of the item and its packaging will help us review your request more efficiently.
SPIRAVE — Material, Form, and the Space Between.