FAQ
Orders & Shipping
How do I place an order?
Select the SPIRAVE vase you would like to purchase, review the available sizes, colors, and finishes, add your chosen item to your cart, and complete checkout.
Once your order has been successfully placed, an order confirmation will be sent to the email address provided at checkout.
Can I change or cancel my order?
Please contact service@spirave.com as soon as possible if you need to change or cancel an order.
We will make reasonable efforts to assist before fulfillment begins. Once your order enters processing, packing, shipping preparation, or dispatch, changes and cancellations cannot be guaranteed.
How do I track my order?
When tracking information becomes available, we will send a shipping confirmation to the email address used at checkout.
Tracking updates may take some time to appear after a shipping label is created. The frequency of updates depends on the carrier and destination.
When will my order arrive?
Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.
Please refer to our Shipping Policy for order processing times and estimated shipping periods.
All delivery timeframes are estimates rather than guaranteed delivery dates.
What should I do if my order arrives damaged, incorrect, or incomplete?
If your SPIRAVE vase arrives damaged, defective, incorrect, or incomplete, please contact service@spirave.com as soon as possible.
Include your order number, clear photographs of the product and packaging, and a photograph of the shipping label where available. For damage or other issues that are difficult to capture in photographs, a short video may also be helpful.
If glass is broken or an item has sharp edges, avoid handling the affected area.
Our support team will review the information and advise you on the appropriate next steps.
Product Support
What types of products does SPIRAVE offer?
SPIRAVE offers rattan vases, glass vases, and metal vases, bringing together woven texture, transparency, and sculptural form.
Our collection explores how different materials interact with flowers, light, and the surrounding space. Each vase can contribute to an arrangement or stand as a decorative object in its own right, depending on its intended use.
Available designs may change as new collections are introduced.
Are SPIRAVE products made with different materials and finishes?
Yes. Materials, construction, surface treatments, and finishes vary by product.
Rattan may show differences in tone, weave, and texture. Glass may display subtle variations in clarity, surface detail, or shape, depending on how it is made. Metal finishes may vary slightly in color, texture, or sheen.
Minor variations between individual pieces or production batches do not necessarily indicate a defect. Significant damage or differences from the product description should be reported to our support team.
Will the product look exactly like the photos?
We make reasonable efforts to represent each vase’s color, finish, texture, and proportions accurately.
Actual appearance may vary slightly because of screen settings, photography, room lighting, material characteristics, and production differences.
Please review the product description and dimensions before purchasing, as photographs alone may not convey the exact scale of an item.
How should I care for SPIRAVE vases?
Handle your vase carefully and place it on a stable, level surface. Avoid dropping it, applying excessive pressure, or exposing it to strong impacts.
Use gentle cleaning methods appropriate to the material and follow any product-specific care instructions. Avoid abrasive tools and harsh chemical cleaners that may damage the surface or finish.
Lift a vase from its base or main body rather than by decorative details, handles, or its rim unless these are specifically designed for carrying.
How should I care for rattan vases?
Dust gently with a soft, dry cloth or a soft brush. Avoid soaking the rattan or exposing it to prolonged moisture, excessive heat, or extended direct sunlight.
Do not pour water directly into a rattan vase unless the product description specifically confirms that it is suitable for this purpose.
Where a separate inner container is supplied or recommended, follow the product instructions and keep the surrounding rattan dry.
How should I care for glass vases?
Handle glass carefully and avoid impacts or sudden temperature changes.
Where washing is permitted, clean gently with lukewarm water, mild soap, and a soft cloth. Rinse and dry carefully. Coated, painted, or decorative finishes may require different care, so always follow the instructions for your particular item.
Do not place a glass vase in a dishwasher unless it is expressly described as dishwasher safe. Stop using an item if it becomes cracked or chipped.
How should I care for metal vases?
Wipe gently with a soft, dry cloth. If the product’s care instructions permit damp cleaning, dry the surface promptly afterward.
Avoid abrasive cleaners, prolonged moisture, and harsh chemicals that may affect the finish or contribute to corrosion.
Do not assume that a metal vase is watertight. Use water only where the product description confirms suitability, and follow any instructions regarding liners or inner containers.
Can I use SPIRAVE vases for fresh flowers?
Suitability for fresh flowers and water varies by product.
Some vases are intended for dried stems, artificial arrangements, or decorative display. Others may hold water directly or require a separate inner container.
Please check the individual product description before adding water. If suitability is unclear, contact service@spirave.com for guidance.
Can I use SPIRAVE vases outdoors?
Unless the product page states otherwise, SPIRAVE vases are intended primarily for indoor use.
Protect them from rain, prolonged moisture, extreme temperatures, extended direct sunlight, and harsh chemicals.
Any claim regarding outdoor use, water resistance, or weather resistance applies only