Contact Us

Welcome to SPIRAVE

At SPIRAVE, we believe the details that shape a room deserve thoughtful attention. Our customer care team is here to provide clear, reliable support throughout your shopping experience.

Whether you are exploring our rattan, glass, or metal vases, checking an order, or seeking guidance on product care, we are here to help.

For questions about products, delivery, returns, after-sales support, or business opportunities, please contact us using the details below.

1. Customer Support by Email

Email: service@spirave.com

We carefully review every inquiry and aim to respond within 1–2 business days.

For assistance with an existing order, please include your order number and the email address used at checkout.

For product questions, please provide the product name and a brief description of your inquiry. Where relevant, include clear photographs of the item, packaging, or affected area. A short video may also help explain an issue that is difficult to show in photographs.

These details help us understand your request and provide more efficient assistance.

2. Customer Support Hours

Customer Support Email: service@spirave.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside these hours will be reviewed during the next available business period.

Response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our team can help with order status, tracking updates, shipping questions, product information, care guidance, returns, and after-sales inquiries.

We also assist with orders that arrive damaged, defective, incorrect, or incomplete.

To help us review your request promptly, please include your order number and the email address used when placing your order.

If an item arrives damaged, incorrect, or incomplete, contact us as soon as possible with clear photographs of the product, its packaging, and any affected parts. Please retain the packaging while we review your request, as it may help us assess the issue.

4. Product Support

SPIRAVE brings together three distinct material expressions: the woven texture of rattan, the clarity of glass, and the sculptural presence of metal. Our collection offers different ways to introduce shape, texture, and balance into your space.

Our customer care team can assist with questions about dimensions, materials, finishes, product variations, included components, placement, cleaning, and recommended use.

For questions about fresh flowers, water use, or whether a vase requires an inner container, please contact us about the specific item. Water suitability and care requirements vary by product; not every decorative vase is designed to hold water directly.

Please include the product name or order details so we can provide guidance relevant to your vase.

5. Business & Wholesale Inquiries

SPIRAVE welcomes inquiries from retailers, distributors, interior designers, hospitality buyers, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please email service@spirave.com.

Suggested Email Subject: Business Inquiry or Wholesale Inquiry

Please include your company name, market or region, expected order volume, and a brief description of your requirements. If you are interested in particular products, include their names or links so we can better understand your inquiry.

6. Corporate Information

Brand: SPIRAVE

Website: spirave.com

Legal Entity: Hainan Xuchaye Trading Co., Ltd.

Registered Address: Room 34, 1908-A, 19th Floor, Ruite Plaza, No. 6 Guomao Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Unified Social Credit Code: 91460000MAEA65MWXB

Customer Support Email: service@spirave.com

spirave.com is owned and operated by Hainan Xuchaye Trading Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.

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