Payment & Security

At SPIRAVE, we are committed to providing a secure, reliable, and convenient checkout experience, from selecting your vase to completing your purchase.

This Payment & Security Policy explains payment methods, authorization, checkout security, refunds, verification, and related payment practices for purchases made through spirave.com.

Payment Methods

Available payment methods are displayed at checkout.

Payment options may vary depending on your location, selected currency, device, order value, and available payment service providers.

Only payment methods shown as available at checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

SPIRAVE does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please check your payment information, contact your bank or payment provider, or try another available payment method.

Checkout Security

SPIRAVE uses Shopify as its ecommerce platform, together with participating third-party payment providers, to support secure checkout and payment processing.

Transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, financial institutions, and other authorized payment service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, use trusted devices and secure networks when making purchases. Keep your account credentials confidential and confirm that you are visiting spirave.com before entering payment information.

SPIRAVE will never ask you to send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email or through customer support messages.

Pricing and Order Total

Before you complete your purchase, checkout will display the applicable product prices, quantities, discounts, shipping charges, taxes, and final order total.

Please review your selected vase designs, sizes, colors, finishes, quantities, and delivery details before submitting payment.

The total displayed before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

Currency and Foreign Exchange

Prices on spirave.com are displayed and processed in U.S. dollars (USD), unless otherwise stated at checkout.

If your payment method uses another currency, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by SPIRAVE.

Temporary Authorization Holds

Your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been made.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

SPIRAVE does not control when these authorization holds are released.

Failed or Declined Payments

Payments may be declined because of incorrect payment information, insufficient funds, bank or card restrictions, a billing information mismatch, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please contact your bank or payment provider for further information about a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, first check whether one transaction appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, email service@spirave.com.

Please include your order number, the email address used at checkout, the transaction date, and the amount charged.

Do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be applied before checkout is completed.

Offers may be subject to eligibility requirements, expiration dates, minimum purchase amounts, product exclusions, geographic restrictions, usage limits, and other promotion-specific conditions.

Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. They may also be limited to one use per customer or order.

The terms displayed with each promotion govern that offer.

Taxes and Other Charges

Applicable taxes and shipping charges are displayed at checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges.

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

Please review our Shipping Policy for further information about delivery-related charges.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase, unless another method is required or permitted by the applicable payment provider or applicable law.

After SPIRAVE issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are determined by the relevant financial institution and are outside SPIRAVE’s control.

Please review our Return & Refund Policy for refund eligibility, return requirements, and applicable procedures.

Payment Verification and Fraud Prevention

Certain transactions may require additional review or verification to help protect customers and maintain store security.

Where reasonably necessary, SPIRAVE may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction because of suspected fraud, unauthorized payment activity, failed verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

Any verification request will not require you to email complete payment card details, CVV or security codes, account passwords, or online banking credentials.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to our applicable policies and payment-provider procedures.

Payment Privacy

Information provided at checkout may be processed by SPIRAVE, Shopify, payment processors, banks, card issuers, fraud-prevention providers, and other service providers involved in completing your transaction.

Shipping and fulfillment providers may receive the order and delivery information necessary to fulfill your purchase.

Please review our Privacy Policy for information about how SPIRAVE collects, uses, and protects personal information.

Independent payment providers may also process information under their own privacy policies and applicable terms.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their account or completing purchases.

Use strong, unique passwords, keep login information confidential, avoid sharing account access with unauthorized persons, and use secure internet connections.

Please review order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, contact service@spirave.com as soon as possible.

Contact Us

For questions about payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact our customer care team.

Brand: SPIRAVE

Website: spirave.com

Legal Entity: Hainan Xuchaye Trading Co., Ltd.

Registered Address: Room 34, 1908-A, 19th Floor, Ruite Plaza, No. 6 Guomao Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Unified Social Credit Code: 91460000MAEA65MWXB

Customer Support Email: service@spirave.com

For order-related inquiries, include your order number and the email address used at checkout so we can assist you more efficiently.

Please do not send complete payment card numbers, CVV or security codes, account passwords, or online banking credentials by email.

spirave.com is owned and operated by Hainan Xuchaye Trading Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.

SPIRAVE — Material, Form, and the Space Between.