Privacy Policy

Last Updated: October 16, 2026

SPIRAVE operates this website and online store, including related content, features, tools, products, and services, to provide a convenient and reliable shopping experience (the “Services”).

The SPIRAVE online store is owned and operated by Hainan Xuchaye Trading Co., Ltd. Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit spirave.com, explore our rattan, glass, and metal vase collections, place an order, contact customer support, interact with advertisements, or otherwise use our Services.

If this Privacy Policy conflicts with our Terms & Conditions regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy governs those privacy-related matters.

Please read this policy carefully to understand our information practices.

Personal Information We Collect or Process

“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be associated with you. It does not include information that has been anonymized so that it can no longer reasonably identify an individual.

The information we collect depends on how you interact with SPIRAVE, applicable law, and your privacy choices.

Contact Information

Your name, email address, billing address, shipping address, and other contact details provided when placing an order or requesting assistance.

Account Information

Account details, login information, saved addresses, preferences, and related settings, where applicable.

Order and Transaction Information

Products viewed or added to your cart, vases purchased, selected product variations, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.

Payment Information

Payment details processed through third-party payment providers. SPIRAVE generally does not store complete payment card numbers or security codes.

Customer Support Information

Messages, order details, product questions, photographs, videos, and other information you choose to provide when contacting our team.

Device Information

Browser type, device type, operating system, IP address, network information, and online identifiers.

Website Usage Information

Pages visited, products viewed, searches, shopping activity, checkout interactions, referring websites, and visit dates and times.

Advertising and Analytics Information

Advertising interactions, campaign information, conversion events, and measurement information, where permitted by applicable law.

Cookie and Privacy Preferences

Cookie choices, consent preferences, and applicable browser or device privacy signals.

Sources of Personal Information

We may collect information directly from you when you place an order, create an account, subscribe to communications, contact customer support, or submit information through our website.

We may also collect information automatically through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.

Additional information may come from Shopify and ecommerce service providers, payment processors, shipping and logistics companies, advertising and analytics partners, and fraud-prevention or security providers involved in operating our Services.

How We Use Personal Information

Providing and Improving Our Services

We use information to operate our website, process orders, arrange delivery, provide tracking updates, manage accounts, handle returns and refunds, answer questions, and improve the shopping experience.

Payments and Transactions

We use relevant information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds and cancellations.

Marketing and Advertising

Where permitted by applicable law and subject to your choices, we may use information to measure advertising performance, understand product interests, improve campaigns, and provide relevant communications.

Website Analytics

We may analyze browsing activity, product interactions, and checkout journeys to improve website functionality, collection presentation, and customer experience.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security incidents, misuse, or other harmful conduct.

Communicating With You

We use information to answer inquiries, send order confirmations and shipping updates, respond to requests, and communicate about purchases or our Services.

Legal and Compliance Purposes

We may process information to meet applicable legal, regulatory, accounting, and contractual obligations or respond to lawful requests from authorities.

Cookies and Similar Technologies

SPIRAVE and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.

These technologies may support essential website functions, shopping carts, checkout, saved preferences, performance analysis, advertising measurement, and marketing activities where permitted.

Technologies may be categorized as strictly necessary, functional, analytics, or advertising technologies.

Strictly necessary technologies may remain active because they support essential website operations. Where required by applicable law, we will request consent before enabling non-essential analytics or advertising technologies.

You may manage available preferences through the cookie controls provided on our website.

Advertising, Analytics & AppLovin

SPIRAVE may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate campaign performance, improve marketing, and help detect fraudulent activity.

One partner we may work with is AppLovin Corporation (“AppLovin”).

Where enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies.

Depending on the configuration, applicable law, and your privacy choices, advertising partners may process IP addresses, browser and device information, device or advertising identifiers, browsing activity, product views, searches, cart and checkout events, purchase information, advertising interactions, campaign measurements, and privacy preference signals.

AppLovin and similar partners may use this information for advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services, where permitted by applicable law.

SPIRAVE does not intentionally provide sensitive personal information for advertising purposes.

How We Disclose Personal Information

We may disclose information where reasonably necessary to provide our Services, complete transactions, operate our business, maintain security, measure advertising performance, or comply with legal obligations.

Recipients may include Shopify, ecommerce platform providers, payment processors, financial service providers, shipping and fulfillment companies, customer support providers, hosting and technology providers, security services, analytics partners, advertising and attribution partners, fraud-prevention providers, and professional advisers.

Information may also be disclosed to government authorities where legally required.

We may disclose information in connection with a merger, acquisition, financing, restructuring, or transfer of business assets, subject to applicable requirements.

Our Relationship With Shopify

Our online store is hosted through Shopify.

Shopify may collect and process information about your access to and use of our Services to provide, maintain, secure, and improve its services.

Information submitted through spirave.com may be processed by Shopify and other service providers in different countries, depending on service requirements.

For more information, please review Shopify’s Consumer Privacy Policy.

Targeted Advertising and Privacy Choices

Depending on applicable privacy law, certain advertising activities may be considered targeted advertising, sharing, or other regulated processing.

Where applicable, you may manage your choices through website cookie controls, available privacy-choice tools, browser or device settings, or by contacting service@spirave.com.

Where legally required, we respect applicable privacy preference signals, including Global Privacy Control (GPC).

Marketing Communications

Where permitted by applicable law, SPIRAVE may send promotional communications about our vase collections, new designs, offers, and brand updates.

You can unsubscribe from marketing emails using the unsubscribe option included in those messages.

After unsubscribing, you may still receive necessary transactional communications about orders, payments, shipping, returns, security, or customer support.

Third-Party Websites and Links

Our website may link to third-party websites, payment services, social media platforms, or other online services.

These services may follow different privacy practices. We are not responsible for the privacy, security, or content practices of third-party services we do not control.

Please review their privacy policies before providing personal information.

Children’s Privacy

Our website and shopping Services are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children where parental consent or another legal basis is required under applicable law.

If you believe a child has improperly provided personal information to us, contact service@spirave.com so we can review the matter and take appropriate action.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

Please do not send complete payment card numbers, passwords, CVV or security codes, or other sensitive credentials through ordinary email.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

These purposes include processing orders, providing support, handling returns and refunds, preventing fraud, maintaining security, resolving disputes, and meeting legal, tax, and accounting obligations.

Retention periods may vary according to the information involved and applicable requirements.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

Access

You may request information about the personal information we hold about you.

Deletion

You may request deletion of certain personal information, subject to applicable exceptions.

Correction

You may request correction of inaccurate personal information.

Portability

You may request a copy of eligible personal information in an available portable format.

Objection

You may object to certain types of processing where applicable.

Withdrawal of Consent

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Advertising Opt-Out

You may opt out of certain advertising-related processing where applicable.

To submit a privacy request, email service@spirave.com. We may need reasonable information to verify your identity before fulfilling a request. Please do not include passwords or complete payment card details.

International Data Transfers

SPIRAVE works with service providers, technology partners, payment providers, advertising partners, and logistics companies that may operate in different countries.

Your personal information may therefore be transferred, processed, or stored outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers.

Changes to This Privacy Policy

We may update this policy to reflect changes in our operations, website features, technologies, service providers, or applicable requirements.

When we make updates, we will revise the “Last Updated” date at the beginning of this policy.

Contact Us

For questions about this policy, our privacy practices, or exercising applicable privacy rights, please contact us.

Brand: SPIRAVE

Website: spirave.com

Legal Entity: Hainan Xuchaye Trading Co., Ltd.

Registered Address: Room 34, 1908-A, 19th Floor, Ruite Plaza, No. 6 Guomao Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Unified Social Credit Code: 91460000MAEA65MWXB

Customer Support Email: service@spirave.com

spirave.com is owned and operated by Hainan Xuchaye Trading Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related ecommerce activities.